We offer intangible goods that cannot be reversed once acquired. It’s crucial for you, our valued customer, to understand this before making any transactions on our platform. If you encounter any issues, we urge you to promptly contact our dedicated Customer Support team for assistance. We firmly believe that most concerns can be resolved through email communication, fostering a seamless interaction between us and our esteemed clientele.
To communicate effectively, we encourage you to use the Contact Us page on our website as your primary means of reaching out. Our diligent Customer Service Department is committed to addressing your concerns within a reasonable timeframe of 24-72 hours (typically less than 24 hours). Our response will be comprehensive, involving a thorough review of your issue and providing a tailored solution to meet your needs.
For refund requests meeting the eligibility criteria, please adhere to the following guidelines:
– Non-delivery of product or service:
Occasionally, processing delays may lead to extended order completion times. If such situations occur, we recommend seeking assistance by promptly contacting us. Claims related to non-delivery must be submitted in writing to our Customer Service Department within 7 days from the order placement date.
– Product not-as-described:
Issues concerning products or services not matching their descriptions should be reported promptly to our Customer Service Department within 7 days from the date of purchase. It’s vital to provide clear evidence supporting your claim that the purchased item does not align with its description on our website. Please note that complaints based solely on false expectations or personal preferences cannot be honored under any circumstances.